RECKON HOSTED PROBLEMS (Error code 00000 22520 while doing payroll and issues backing up
Hey guys,
just upgraded to Reckon Hosted as I was having issues with my Desktop 2013 whilst paying employee's (only recently been having problems in the last week) and also backing up the system (while creating a paycheck, it comes up with error 00000 22520 and then asks to shut down. Even while backing up, it takes AGES and then says a data problem prevents reckon from continuing. Rebuild your data now...... after pressing close, it then prompts to run rebuild.... goes thru the backup in progress and completes that, then it says it has saved the backup file and will run the rebuild which it does for a bit then crashes after about 35% and error 13742 54532 arises and I need to shut it down. I need someone to help me fix this problem especially my payroll as I cannot progress and add these into my system.
ARE THERE ANY RECKON PROFESSIONALS THAT ARE ABLE TO COME OUT (I'M IN MELBOURNE) THAT CAN GO THROUGH THIS PHYSICALLY RATHER THAN OVER THE PHONE?? I WOULD BE HAPPY TO BE GUIDED THRU A CALL BUT SEEING RECKON HAVE NOT BEEN ABLE TO HELP AS YET, I'M PESSIMISTIC ABOUT IT BEING FIXED THIS WAY.
Comments
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Hi Helen,
To get in touch with a Reckon Partner in your area, I'd recommend checking our Partner Search page here -
Just a few considerations, how large is your data file? Did you usually perform regular maintenance on your file prior to upgrading to Hosted?
Have you reviewed the QBWIN.LOG file to review the cause of the error?
I'm going to link a couple of guides below which might be helpful in getting this resolved -
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Helen
Happy to assist remotely feel free to reach out on 0402343983
Melinda - The Bookkeeping Company
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