Unable to install QB7.4 to update an old QB 7.3 file

Kris_WilliamsKris_Williams Member Posts: 1,184 ✭✭✭
edited October 9 in Accounts Hosted

I have QB 7.3 on my old computer and it is registered but when I try to install QB7.4, which I believe is the only way to do it, it can’t find my registered version 7.3

Would be very grateful for some assistance

my goal is to convert the file to upload to a new Reckon Hosted subscription

Comments

  • Gerry WinterGerry Winter Accredited Partner Posts: 331 ✭✭
    edited October 9

    I think you have to do it with windows XP, i bought a computer just for this purpose.

    Gerry 0418907140

    [email protected]

  • PhuongDoPhuongDo Reckon Developer Partner Posts: 210 ✭✭

    You can create a virtual machine and download/install Windows XP there, no need to buy a computer.


    Phuong Do / Reckon Developer Partner

    [email protected]

  • Kris_WilliamsKris_Williams Member Posts: 1,184 ✭✭✭

    I have a computer with Windows XP, installed and registered QB V7.3, tried to Install QB 7.4 update but it still can’t find the registered version of 7.3

  • Gerry WinterGerry Winter Accredited Partner Posts: 331 ✭✭

    You can pickup XP machines for $50 been a while since i have done one, sorry Kris

    Gerry 0418907140

    [email protected]

  • Kris_WilliamsKris_Williams Member Posts: 1,184 ✭✭✭

    I managed to install qb4 and open the file and rebuilt data, but opening it in the next version, 2002 or 2005/06 results in a file damaged message

  • Data RecData Rec Reckon Staff Posts: 806 ✭✭

    Hi Kris,

    When you have opened the file in QuickBooks V7.4, and performed the Verify and Rebuild data operation, is there anything showing up in the QBWIN.LOG?

    When you have opened the file in QuickBooks 2002, and encountered the error message, is anything showing up in the QBWIN.LOG?

    Submit a service request so we can take a look and we will send you additional instructions for how to send us the data file and the QBWIN.LOG files.



    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • Kris_WilliamsKris_Williams Member Posts: 1,184 ✭✭✭

    I’m sorry I forgot to post that I managed to fight my way through this and got there after 5 hours. V8.1, then 2002, then 2006-7.

    once I got to 8.1 a rebuild told me there was a problem with the credit memo template. Nothing was easy and simple but I did get there eventually

    the file has had a couple of error messages and shutdowns in Hosted but so far a rebuild has fixed it, but if it happens again I will ring technical support

    Thank you for your reply

  • Data RecData Rec Reckon Staff Posts: 806 ✭✭

    Hi Kris,

    Thanks for letting us know.

    Keep a record of what actions were being performed when you encounter these errors as that can assist in the troubleshooting process.

    If you can perform also the Verify Data operation and check the resulting QBWIN.LOG that could give further clues.

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • Kris_WilliamsKris_Williams Member Posts: 1,184 ✭✭✭

    I looked at the qbwin.log from when I used 8.1 and it does have a problem which I don’t think the rebuild has fixed. If I verify the file now in Hosted it says it can’t verify, I do a rebuild and then verify and all good. But this has happened a few times. Any suggestions?

  • Data RecData Rec Reckon Staff Posts: 806 ✭✭

    Hi Kris,

    The QBWIN.LOG you provided is one that came from your computer, not the one from Hosted.

    You can verify the file in Hosted and get the resulting log file.


    Alternatively, recommend you download the file from Hosted and open it in the Reckon Accounts Enterprise 2020 R2 application and perform the Verify and Rebuild operation there.

    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

  • Kris_WilliamsKris_Williams Member Posts: 1,184 ✭✭✭

    Ok I’ll do that thank you.

    Yes I did know that was the 8.1 file.

Sign In or Register to comment.