Viewing password protected PDF attachments in Reckon Accounts - Home & Business 2020
Hi, I am new to this forum and would appreciate if someone could provide direction to an issue I have occurring when viewing password protected PDF files attached to a transaction. For years, I have attached password protected files against transactions and have been able to enter the password to view the content. Of late, the viewer is not asking for the password (when attaching nor when trying to view) and only shows a grey screen. Attachments which are not password protected, display immediately and without problem. I can export the attachment and can open on my computer once the password is entered, so I assume the file is intact. My computer was previously using IE but recently changed to MS Edge as well as Google. I am using Win10. I also note that attachments from past years which previously could be viewed, no longer can be viewed (no option for password offered)
Any assistance appreciated.