Getting online quotes to work

Jose Bracamonte
Jose Bracamonte Member Posts: 13 ✭
edited October 2020 in Personal Plus and Home & Business

i have never been able to get this software to download online Australia stock exchange quotes.

could someone help me please

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,092 Community Manager Community Manager

    HI @Jose Bracamonte

    Just need to clarify, you've marked this post in the Reckon One category, is that the Reckon software you are using?

    The reason I ask is, Reckon One does not have share price functionality so cannot download that information into the software.

    Would you be using the Reckon Personal Range software by chance?

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  • Jose Bracamonte
    Jose Bracamonte Member Posts: 13 ✭

    Hi Rav,

    on top of my screen it says Reckon Accounts Personal Plus 2020.

    and does have an update online button

    so seems like personal plus range.

    when pressed I get 1 out of 47 securities serviced. Missing symbols.

    Symbols seem all right

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,092 Community Manager Community Manager

    Thanks for getting back to me Jose.

    As a starting point, I'd recommend reviewing the information in this guide as it contains the most common causes of why share prices can fail to update -

    https://help.reckon.com/article/yrcd0g4oe0-kba-5513-share-prices-are-not-updating


    Hopefully that helps get to the bottom of it but please let me know how you get on.

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