Getting online quotes to work

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Jose Bracamonte
Jose Bracamonte Member Posts: 13

i have never been able to get this software to download online Australia stock exchange quotes.

could someone help me please

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    HI @Jose Bracamonte

    Just need to clarify, you've marked this post in the Reckon One category, is that the Reckon software you are using?

    The reason I ask is, Reckon One does not have share price functionality so cannot download that information into the software.

    Would you be using the Reckon Personal Range software by chance?

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  • Jose Bracamonte
    Jose Bracamonte Member Posts: 13
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    Hi Rav,

    on top of my screen it says Reckon Accounts Personal Plus 2020.

    and does have an update online button

    so seems like personal plus range.

    when pressed I get 1 out of 47 securities serviced. Missing symbols.

    Symbols seem all right

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Thanks for getting back to me Jose.

    As a starting point, I'd recommend reviewing the information in this guide as it contains the most common causes of why share prices can fail to update -


    Hopefully that helps get to the bottom of it but please let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.