message after verifying data

JudyW

I received this message after verifying my data, what should I do?

Rav

Hi @JudyW

I'll link the help guide for this message below, its contains a really good outline on what you need to review and how.

https://help.reckon.com/article/f4ficgm8wu-kba-5575-your-data-contains-duplicate-list-elements-200809-and-later

JudyW

thank you very much for your help

JudyW

Hi, i have been successful in opening Qbwin.log opens in notepad but i can't find the next step ''2.Hosted?

thank you Judyw

Rav

@JudyW

That step is explaining how to download the log file from Hosted to your PC. You'll probably already be aware but to download a file from Hosted, you'll need to use the Floating Toolbar.

I'll link a short video below which explains the Floating Toolbar & how to use it to download files and other tasks.

https://www.youtube.com/watch?v=uK7eOPHkZck

JudyW

Hi, Sorry but Is Reckon Hosted a version of Reckon as I am using Reckon Accounts Premier 2020?

Kris_Williams

Are you using hosted? You have to go to the log file and check the top file which should match the date and time of the verify.

Kris_Williams

No you’re using the desktop version, hosted is an online one

JudyW

yes, i am using a desktop version. I can get into the Qbwin.log on my computer but i can't find 'verify name list or duplicate name in there

Kris_Williams

Is it showing any error results at all? If you want to email me the file I can have a look at it for you,

critters@netspace.net.au

JudyW

thank you very much for your help, I will email the file when i get back from Sydney as I have to take my mother in law to a specialist now. thanks again Judyw

Datarec_ReckonLtd

Hi Judy,

Just follow the section for Desktop

Open the QBwin.log file

1.     Desktop

a.     With your Reckon Accounts company file open, press the F2 key on your keyboard to display the Product Information window.

b.     Press CTRL+2 on your keyboard to open the Tech Help window.

c.      In the Tech Help window, click the Open File tab.

d.     Double-click Qbwin.log to open it

Skip the 2.Hosted section a to d.

Then continue on with the rest of the steps...

press CTRL+End on your keyboard to move to the bottom of the document.

Gradually scroll up through the document until you see a message or messages similar to:

Error: Verify Name list. Duplicate name encountered. Name: [name] Records 55 (950) and 1052 (951).

In Reckon Accounts:

From the Lists menu, choose the appropriate list, and double-click the name to open an Edit screen. If the duplicate name is an account, click once to select the account, then click the Account menu button, and choose Edit.

Change the name in some manner to make it unique (for example, capitalization, spacing, or punctuation), and click OK to save the change.

Edit any other duplicate list items that are found in the Qbwin.log.

When all the items have been edited, from the File menu, choose Utilities, and Verify Data. You should not receive the error message again.

JudyW

thank you Kris Williams from the reckon community came through and helped me solve it. turned out it was a duplicate customer message that was the problem😀