Multi User - Company File in Use

Melissa Afflick
Melissa Afflick Member Posts: 7 Novice Member Novice Member
in Accounts Hosted

We are currently using Reckon Hosted in Muti User mode (with our accountant) and every entry I am making comes up with the message 'Company file in Use' and I have to wait several minutes to perform another action. Is this normal? It is really annoying, I thought the whole point of multi user mode was so two users can use the same file at the same time.

Comments

  • Melissa Afflick
    Melissa Afflick Member Posts: 7 Novice Member Novice Member

    I'm also getting the message 'Transaction Delayed' and am unable to record or delete Bills or Invoices as my accountant is doing a task. In my opinion, this defeats the whole purpose of multi user mode.

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,144 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    This isn't the norm so it sounds like either an internet issue or a data corruption.

    Do you Verify the Company File regularly?  I'd recommend doing that & also running the Rebuild x 3 as this can often fix file issues:

    File (along top toolbar) > Utilities > Verify Data / Rebuild Data

    Shaz Hughes.png

    Email | Website | Google Reviews | Facebook Reviews

Categories