Multi User - Company File in Use

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Melissa Afflick
Melissa Afflick Member Posts: 8 ✭
in Accounts Hosted

We are currently using Reckon Hosted in Muti User mode (with our accountant) and every entry I am making comes up with the message 'Company file in Use' and I have to wait several minutes to perform another action. Is this normal? It is really annoying, I thought the whole point of multi user mode was so two users can use the same file at the same time.

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  • Melissa Afflick
    Melissa Afflick Member Posts: 8 ✭
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    I'm also getting the message 'Transaction Delayed' and am unable to record or delete Bills or Invoices as my accountant is doing a task. In my opinion, this defeats the whole purpose of multi user mode.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,423 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    This isn't the norm so it sounds like either an internet issue or a data corruption.

    Do you Verify the Company File regularly?  I'd recommend doing that & also running the Rebuild x 3 as this can often fix file issues:

    File (along top toolbar) > Utilities > Verify Data / Rebuild Data

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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