Paying Supplier Invoices

When I am paying my supplier invoices I am selecting the bills to be paid and paying them in full. Once I have finished paying there is then an outstanding amount and a credit for that amount of the invoice that I have just paid in full. I have tried allocating the credit to the invoice but it will not clear from my pay bills screen

Comments

  • Acctd4Acctd4 Accredited Partner Posts: 842 ✭✭✭

    I find this happens on the odd occasion when a bill has negative lines in it.

    Try running the "Verify Data" Utility (under File dropdown menu > Utilities) & then the "Rebuild Data" x 3 as this sometimes fixes a lot of file issues.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • palmviewpalmview Member Posts: 3

    I have tried to do a rebuild and this is the message I get

    Runtime Error!

    Program: ...rogram Files ()x86)\Intuit\Reckon Accounts 2020\qbw32.exe

    This application has requested the Runtime to terminate it in an unusual way.

    Please contact the application's support team for more information

  • Acctd4Acctd4 Accredited Partner Posts: 842 ✭✭✭

    @palmview Hmm ... that's not good ... Suggestions @Rav ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Partner (AP) Bookkeeper * Regd BAS Agent (No: 92314 015) *

    ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

  • RavRav Administrator Posts: 9,785 Administrator
    edited November 16

    @Acctd4 Thanks Shaz

    @palmview prior to this attempt, were you able to perform a Verify & Rebuild successfully on other occasions? Do you perform rebuilds quite regularly?

    I had a quick chat with our Data Recovery team about this and if it crashes during a rebuild its far from ideal and the file may require assessment.

    Do you have any recent backups that are error free?

  • palmviewpalmview Member Posts: 3

    I don't do rebuilds regularly. I do have a back up that is error free but it is back in September 2020.

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