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DonaldLReid
DonaldLReid Member Posts: 2 Novice Member Novice Member
in Personal Plus and Home & Business

I have Reckon Accounts Personal 2021. I have been using Reckon for many years. I find, since updating to the 2021 version, I am required to sign in from “Getting Started” rather than logging on immediately to my accounts page. This creates three extra steps to log on. How can I prevent these extra steps please? 

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @DonaldLReid

    The steps outlined in this help guide should resolve this and get you back on track -

    https://help.reckon.com/article/n15fstuokj


    Let me know how you get on.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    And if you want a hand just call me.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • DonaldLReid
    DonaldLReid Member Posts: 2 Novice Member Novice Member

    Thanks Rav. I followed your advice and the problem seems to have been fixed. I also had a problem with failed back ups. That seems to have been rectified also. Again many thanks. Don.

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