Unable to Restore Backup

I cannot restore my backup up file from External drive to C drive. I have found the last backup on my external but cannot open. Attached copy of F drive back up files. The one I am trying to restore is 20210226.rkn

I have tried through File and Restore Backup but don't seem to get anywhere. I have noticed that on my printout of Backup files only the 2021. QDF file has a red R in the first column. I upgraded from Quicken Personal to Reckon Personal Plus last year. Is there some problem with my Reckon Files. I would appreciate any help that can be given. Have enclosed a copy of My Reckon Backup files.

Would really appreciate some help as I need to get my data into Reckon as quickly as possible

Norman


Comments

  • Bevnorm
    Bevnorm Member Posts: 2

    I cannot restore my backup up file from External drive to C drive. I have found the last backup on my external but cannot open. Attached copy of F drive back up files. The one I am trying to restore is 20210226.rkn

    I have tried through File and Restore Backup but don't seem to get anywhere. I have noticed that on my printout of Backup files only the 2021. QDF file has a red R in the first column. I upgraded from Quicken Personal to Reckon Personal Plus last year. Is there some problem with my Reckon Files. I would appreciate any help that can be given. Have enclosed a copy of My Reckon Backup files.

    Would really appreciate some help as I need to get my data into Reckon as quickly as possible

    Norman


    Reckon Back Up Files Bev Black.doc

    Uploaded 2:50 pm93.5 KB

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,147 Personal Range Expert Personal Range Expert

    Please give me a call and i will see what i can do.

    Gerry 0418907140 

    [email protected]

  • Brian_7091946
    Brian_7091946 Member Posts: 26 ✭✭

    I am having the same problem in restoring my backing up from a F drive USB stick.

    I recently moved onto F drive rather than back up to C drive in the event of a hard disk crash. I then tried to recover the back up after a few days based on the above experience and it didn't work.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,147 Personal Range Expert Personal Range Expert

    You need to call me on Monday And we will sort it out

    Gerry 0418907140 

    [email protected]

  • Brian_7091946
    Brian_7091946 Member Posts: 26 ✭✭

    As a further comment as part of my change to backup onto a F drive I also saved the same back up to C drive. I can locate the file using the "Find Reckon Account Files" search facility. However when I go to open it there is a password request.

    I cannot open the file using my Reckon password as it says it is not correct. I thought this might be due to a corrupt file. However I cannot open other QDATA files using this facility as it always requests a password then rejects my password.

    Is there some Reckon "lost passwords" facility that covers this problem?