Transfer Personal Plus 2021 to new computer

I have uninstalled from my old computer and installed to my new one . Personal Plus activates but then will not let me used saying I do not have an active license. How do I fix this as no one available at Reckon over the weekend.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,401 Personal Range Elite Expert Personal Range Expert

    activate it using your customer id and pin

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,401 Personal Range Elite Expert Personal Range Expert

    Call me if you want a hand

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,401 Personal Range Elite Expert Personal Range Expert

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Amanda_10120588
    Amanda_10120588 Member Posts: 4 Novice Member Novice Member

    My computer was being really slow so I took to be fixed in town. They checked everything and put in a new hard drive which is much better but when I went to open my Personal Plus , which is all up to date, it wouldn't let me stating I need to talk to Reckon. What do I do to open my app?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,401 Personal Range Elite Expert Personal Range Expert

    If they put a new hard drive in you need to reinstall the programs, call me in the morning and i will help you.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Amanda_10120588
    Amanda_10120588 Member Posts: 4 Novice Member Novice Member

    Thank you. do i call the Reckon number or your number above?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,401 Personal Range Elite Expert Personal Range Expert

    you can text me your details on the number below and i will call you back, i need your customer ID as well.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com