New Version update

BSW2011Ltd
BSW2011Ltd Member Posts: 5 Novice Member Novice Member
in Accounts Hosted

Help! Just come in to work this morning and Reckon is asking me to upgrade. Happy to work my way through this but have more pressing things to do this morning.

Cannot seem to schedule for a later time. Please help.

Comments

  • NEILR
    NEILR Reckon Alumni Posts: 29 Former Reckon Staff Member Former Reckon Staff

    Hi,

    We released the 2021 version of Hosted for NZ users yesterday, there are now two versions that can be launched via two buttons on the Dashboard.


    If you’re not ready to upgrade yet, just launch the 2020 version of Hosted.

    If you’ve opened the 2021 version, click File Menu - Exit and then launch the 2020 version.

  • BSW2011Ltd
    BSW2011Ltd Member Posts: 5 Novice Member Novice Member

    I am trying to launch the 2020 version but keep getting this message.

    image.png


  • Unknown
    Unknown
    This content has been removed.
  • NEILR
    NEILR Reckon Alumni Posts: 29 Former Reckon Staff Member Former Reckon Staff

    Hi BSW2011Ltd,


    Click Cancel on that window.

    Then Click the File Menu and select Exit to close out of the 2021 version.

    Then if you get back to the below Dashboard, click the second button - Launch Accounts 2020


    image.png


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi @BSW2011Ltd

    How'd you go with the advice from @NEILR above? Have you been able to regain access to your 2020 edition?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Sheryl_10313093
    Sheryl_10313093 Member Posts: 57 Reckoner Reckoner

    I ran into this issue when I arrived into work today also. I did not try to launch the new version as we were not upgrading until the beginning of the financial year

    Can anyone assist me to sort where I am at in this process as it is after hours for the Support line.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi @Sheryl

    If you haven't already can you please try out the steps from @NEILR above. Specifically, click File Menu - Exit and then launch the 2020 version.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

Categories