How do I change my Multi-Factor Authentication phone number?

Rav

REMOVING EXISTING MULTI FACTOR AUTHENTICATION FOR SINGLE TOUCH PAYROLL

If you wish to change the phone number assigned to receive Multi Factor Authentication codes when logging into the GovConnect STP service you can do so directly from your Reckon Portal account.

Check out our help guide below for step by step instructions on how to remove the existing phone number assigned to your Multi-Factor Authentication.

https://help.reckon.com/article/rf7i482qcc-kba-5698-revoking-the-multi-factor-authentication-mfa-for-use-on-another-device

If you've previously setup your Recovery PIN, you can use it to revoke the existing authentication as an alternative method to the above.

Check out more info below on how to use the Recovery PIN -

https://help.reckon.com/article/gs1le17d62-kba-5723-how-to-revoke-multi-factor-authentication-using-recovery-pin-in-reckon-gov-connect-stp-portal