Reckon Accounts hosting issue error code 1467828585 (RKN:00000000107000000458)

Ms Yuen

Dear Rav,

We are using Reckon Accounts Enterprise 2020. The company file is stored and hosted in a Windows Server 2019 Standard. Today, one of the user was kicked out by Reckon Accounts 5 times. He was entering some general journals and he did not leave the computer. All network devices and servers are working normally. Do you have any idea to fix it? Are there any logs in Reckon Accounts so we can troubleshoot?

 

Please reference to 3 screenshots attached.

1, We follow the instruction let all user log off QuickBook;

2, Then user log on QuickBook first as “Host” – (user’s IP: 172.16.2.)

 

But still got an issue ~ QuickBook Kick-user-out for two times this afternoon.

Attached a “zip file” with five files mentioned by the “Report” for your investigation.

Please check and wish you could provide us the solution and fix.

Best regards,

Vick

Ms Yuen

Dear Rav,

Any solution?

Best regards,

Vick

Rav

Hi Vick,

Does this happen regularly or was it a one-off occurrence?

Has this behaviour just started to occur or has it been happening for a while now?

Ms Yuen

Dear Rav,

This situation happened one-off occurrence 3 times in one day.

This behavior just started and only one user. another user hasn't this situation happen.

Best regards,

Vick

Rav

Thanks for getting back to me Vick. If this behaviour persists then I'd highly recommend getting in touch with our technical support team so we can have a technician investigate the potential causes behind this.

Ms Yuen

Dear Rav,

Thank you for your prompt assistance.

Would you mind telling me the technical support team contact method for solving this issue?

Rav

You can reach our technical team on 1300 137 657 Mon – Fri: 8.30am – 7pm (AEST)

Ms Yuen

Dear Rav,

Thank you for your information and prompt assistance.

Best regards,

Vick