Entry and payment bill issues

Sharon Letton

Hi, hoping someone can help me please. I am using Reckon Accounts Plus 2020. I have entered a tax invoice which has CAG and NCG components to it and also a discount. The entered invoice totals exactly to what the paper tax invoice says when I go to pay bills. The issue is when I pay the bill the amount to pay figure changes and now it has a minus figure left over even though I have paid exactly what the total of the bill was. I have deleted the payments and invoice numerous times and re-entered but get the same issue. What am I doing wrong or any suggestions to fix the issue? Don't seem to be having issues with any of the other bills I am paying.

Sharon

Acctd4

This is a bit of a glitch (that only occurs randomly) due to negative lines.

There may be some additional info on it but as far as I’m aware, if you really don’t like seeing a balance in the Pay Bills, you’ll have to enter the discount component as a separate Bill Credit instead & apply it.

(Might be worth running the Verify File option & then running the Rebuild ... x 3 - This can often resolve data corruption issues, but with this particular one, it can be a bit hit & miss 😫)

Sharon Letton

Thank-you I will give these options a try to see if I can resolve the issue. Appreciate your time taken to help me 😀

Sharon Letton

It worked 😁 I entered the discount as a credit and applied it to the invoice in pay bills. You are a legend, thank-you 🤩

Sharon Letton

While you are on a roll, I thought you might be able to assist me with another issue. I have two sales receipts which were cheques and deposited into the bank, both reconciled no problem One from 2017 and the other last year My issue is they are also still sitting in reconcile, cheques and payments column??? I have no idea why and don't know how to fix the issue

Acctd4

They shouldn't be in the Cheques & Payments column as this is for payments OUT, not payments received!  If you double-click on them, what type of transactions are they?  It sounds like those entries have been entered in error ...

Sharon Letton

When I double click on them they both are sales receipts to undeposited funds They have been driving me crazy as to why they are sitting there in cheques and payments 😕

Kris_Williams

Have a look at the items on the sales receipts, then check those items in the item list and see what account they are linked to

Sharon Letton

They were both linked to our bank account! And just like that they are gone. Two problems solved in one day, that's why I love this service Thank-you both for correcting my issues, I'm sure it won't be the last time I need some help Have a great day 😍

Kris_Williams

Thought that might have been the case, glad it’s all sorted. Only thing is that the figures will have changed in previous financials, may be worth mentioning to your accountant

Sharon Letton

Thank-you Kris, I will mention it, if I remember!