Pay Rate Changes not saving

We use Reckons Accounts Plus and I've had two instances now where I've changed an employee from casual to full time, changed all the relevant information including leave details now starting to accrue and everything has saved without an error message. I then do the pays & the pay rate hasn't changed so effectively I've overpaid the employees. The first instance I thought I just must have had a brain snap and not saved the new pay rates but for it to happen again I'm thinking I must have a software issue.

I will verify & re-build the data, create a portable back up and restore the back up. Is there anything else anyone can recommend that I should try?

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Are you using an Hourly Pay Item?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Amanda_9993102
    Amanda_9993102 Member Posts: 6

    Yes Shaz. I'm using an hourly pay item.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    ... And you've definitely changed the rate in the employee's record (not on their pay) ?

    Do you Verify your data file regularly? Data can get a bit disconnected (like defragmenting on a PC) so, if you've not already done so, I'd suggest doing this. It's under the File dropdown menu > Utilities > Verify Data


    After this, I'd recommend running the Rebuild (File > Utilities > Rebuild Data) 3 times.

    (For some reason, 3 times seems to be the magic number for fixing a lot of background data corruption!)


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Amanda_9993102
    Amanda_9993102 Member Posts: 6

    Yes definitely changed the rate in the employees record, not their pay. I verify the file each time I back up. I've verified the file and rebuilt data but only once. I will rebuild data 3 times as suggested. Thank you.