STP error message

instance.EmployeeData[4].Detail.Email is not any of [subschema0], [subschema1]

I have re-entered all staff emails, ensuring there is only one email with no leading spaces etc and still this message appears. Please help


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,075 Community Manager Community Manager

    Hi @JanetteH

    That error message is pointing to the 5th employee that appears in your STP list specifically. Once you've identified who that employee is, head back to the Reckon Accounts and check the email details for that employee specifically.

  • JanetteH
    JanetteH Member Posts: 3

    Thank you Rav. Interestingly the 5th employee is ME. The email address is definitely correct. Could it be anything else?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2021

    @JanetteH That message specifically points to your email address - It may be an additional/missing character eg a comma, full stop, extra space, extra "@" etc

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)