STP

ThePropertyShop
ThePropertyShop Member Posts: 19 Novice Member Novice Member
in Accounts Hosted
Screen Shot 2021-06-03 at 12.48.49 pm.png

good afternoon.

on my first attempt to upload payroll info via STP for our Branch 2, I got the attached error message.

how to I rectify the problem so I can lodge using STP?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,137 Reckon Community Manager Community Manager

    If you have never had a successful STP submission before this one then you'll need to check the company address AND ALL employee's addresses in your Reckon software. Ensure there are no special characters in any address fields and that every employee has a postcode of 4 digits only.

    More info in this help guide -

    https://help.reckon.com/article/wfge10jl5m-kba-5749-common-ato-stp-errors-in-reckon-gov-connect


  • Kris_Williams
    Kris_Williams Member Posts: 4,228 Reckon Hall of Famer Reckon Hall of Famer

    First I would check all spelling in company details and employees detail, make sure no entries are in wrong boxes, e.g phone numbers, postcodes

  • ThePropertyShop
    ThePropertyShop Member Posts: 19 Novice Member Novice Member

    Thank you.

    now have a successful upload.

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