Accounts Enterprise 2021
I have been trying to download the above update. Every time I try it gets to the wizard, downloads runtime etc go to next and it tells me to finish as the installation was interrupted. All programs and security have been closed and turned off. I have tried rebooting, tried on different days - always the same result.
Comments
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Hi Jennifer,
We've got a help guide which I'll link below that outlines the causes of this message and how to resolve it.
In particular, I'd recommend stopping the print spooler as outlined in the article.
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There is also a known issue affecting some users on Windows 10 (note this is not due to Reckon, it's the result of a recent Win 10 update)
The info/fix for that is here: https://help.reckon.com/article/e9iiqoq3ol-kba-5256-error-1920-service-quick-books-database-manager-service-failed-when-installing
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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