Can't open Accounts Hosted file in 2020 R2 - Reckon tries to open in 2021 R2 and upgrade

Kim_7338118
Kim_7338118 Member Posts: 5 ✭
in Accounts Hosted

I am trying to open an Accounts Hosted file in 2020 R2 and when I try to launch in 2020 R2 it tries to upgrade to 2021 R2. I have tried several web browsers and they are doing the same. I've even tried clicking on the 2021 R2 link and it's the same. Please help as I need to finalise payroll before upgrading the file.


When I click on this:

image.png


This is the message that comes up:

image.png


Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,189 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2021

    The system has updated to 2021 R2. You just need to type “Yes” in the box & follow the prompts to complete the process. You’ll then be on the most current version & will access it via the new “2021” button.

    NB: This doesn’t affect finalising - You can do it in either version ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kim_7338118
    Kim_7338118 Member Posts: 5 ✭

    This is not correct. I should be able to access the file via 2020 R2, I have not upgraded the file and do not wish to upgrade until I have finalised payroll for 2021.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,189 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2021

    Does anyone else access the file (eg other users) who may have inadvertently started the upgrade process ?

    The file needs to be upgraded before the first pay run in this new FY due to the Super increase. As I said, upgrading doesn't affect finalising 2021, it's really just to ensure you're current.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kim_7338118
    Kim_7338118 Member Posts: 5 ✭

    I've just managed to get on and it hasn't been upgraded. I'm not sure why this is happening though, it was a problem a few days ago aswell and has happened in the past when they have released upgrades.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,189 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hmm ... that's strange 😩

    @Rav any info on this, with auto upgrade attempts being a known issue ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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