Can't open Accounts Hosted file in 2020 R2 - Reckon tries to open in 2021 R2 and upgrade
I am trying to open an Accounts Hosted file in 2020 R2 and when I try to launch in 2020 R2 it tries to upgrade to 2021 R2. I have tried several web browsers and they are doing the same. I've even tried clicking on the 2021 R2 link and it's the same. Please help as I need to finalise payroll before upgrading the file.
When I click on this:
This is the message that comes up:
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The system has updated to 2021 R2. You just need to type “Yes” in the box & follow the prompts to complete the process. You’ll then be on the most current version & will access it via the new “2021” button.
NB: This doesn’t affect finalising - You can do it in either version ☺️
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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This is not correct. I should be able to access the file via 2020 R2, I have not upgraded the file and do not wish to upgrade until I have finalised payroll for 2021.
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Does anyone else access the file (eg other users) who may have inadvertently started the upgrade process ?
The file needs to be upgraded before the first pay run in this new FY due to the Super increase. As I said, upgrading doesn't affect finalising 2021, it's really just to ensure you're current.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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I've just managed to get on and it hasn't been upgraded. I'm not sure why this is happening though, it was a problem a few days ago aswell and has happened in the past when they have released upgrades.
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Hmm ... that's strange 😩
@Rav any info on this, with auto upgrade attempts being a known issue ?
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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