Activation Limit

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Anton Strauss
Anton Strauss Member Posts: 98 ✭
edited March 23 in Reckon Accounts (Desktop)

I have been using Quickbooks for many years, since after 2000

I have used it on my Desktop and Laptop so I can do book keeping when traveling

since I updated to Reckcon Accounts 2021 Plus on my desktop, it will no longer install/activate on my Laptop, it says I exceeded my activation's

Reckon Accounts Plus 2020 worked perfect on Desktop and Laptop

why has the limit been reduced to just one activation? It makes 0.00000% business sense and ends up in customer loss

is that your desire?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,321 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I feel your frustration, as do many others

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,236 Personal Range Expert Personal Range Expert
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    Actually you should be able to install it as this can happen when hard drives or computers die.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Anton Strauss
    Anton Strauss Member Posts: 98 ✭
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    I agree, all other software I use can be installed on two devices or have a spare activation in case of catastrophic failure

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,236 Personal Range Expert Personal Range Expert
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    Just call reckon they will fix it by resetting, no dramas.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Anton Strauss
    Anton Strauss Member Posts: 98 ✭
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    I did ring them and they declined because it can only be on one PC

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,236 Personal Range Expert Personal Range Expert
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    I think you forgot to tell them that is was only on one computer as your hard drive died.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • sirpa
    sirpa Member Posts: 1 ✭
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    I too have used it since after 2007. Have you had to buy new software or given new activation codes as that’s all I need and I am finding it frustrating to have to buy new software when all I need is the basics - thanks

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,236 Personal Range Expert Personal Range Expert
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    Annual subscription is the model all software companies are going to, when you are ready to upgrade give me a call and i can give you a better first year rate.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Steven_9996260
    Steven_9996260 Member Posts: 1 ✭
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    https://community.reckon.com/discussion/comment/20620700#Comment_20620700

    I just bought a new laptop and installed my Quicken Personal Plus but cannot activate online.

    So I tried by telephone but it is Saturday morning and it's outside business hours....so frustrating that I have to wait until Monday (I assume) before I can activate.

    I recommend that the software includes an option to transfer your (single use) licence over to a new PC rather than having to call every time a new installation is performed eg. new PC purchase, hard drive failure/change etc

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