STP wouldn't pick up the extra Super payment
I was trying to finalise STP then found the RESC record won't match Reckon file for one employee. She has been paying extra $40 super per fortnight for a long time, and STP picked up every time ok for the whole year but 14/9 pay. Went back to check this particular pay and found no mistake and no difference from any of her other pay. Tried both Full file replacement and Update event, and it just won't pick up the $40 for that pay.
Much appreciated if someone could help
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Hi Natalie
This is a known bug/issue that happens randomly 😫
Generate the Super Report by Employee (via Reports dropdown menu > Employees & Payroll) & add in the RESC column. You will sometimes find that although there is a RESC line, the amount is not being picked-up in the RESC column. In that case, click on this line to go the relevant pay, "Unlock" the Pay, delete & re-enter the RESC line/amount & then Save it again. When you refresh the report, you should then see it showing correctly 😁
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It worked!!! Thank you so much
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