STP not allowing us to upload files?

Tania Lindenmayer
Tania Lindenmayer Member Posts: 37 Reckoner Reckoner
edited July 2021 in Accounts Hosted

We are on reckon hosted and we are not able to finalise the finacnial year. We can not upload files.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Tania Lindenmayer

    Can you let me know the process you're going through and what is happening specifically when you try?

    Are you encountering an error message on-screen etc?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner

    Hi

    We are creating the file in Reckon and then going into the stp my gov connect click on upload the file which opens the folder where the file is saved click on that and then that box closes and we only have the choice to confirm or cancel. When we confirm it opens up the folder where the file is saved. I can not get any further. We were able to upload the last pay file earlier this week. Not sure what the problem is.

  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner

    I am not getting any error messages. It just will not load the file

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Have you tried saving the file to the desktop?

  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner

    Yes, it just seems to be stuck in a loop. We have even had different people try doing it. Frustrating as there are no error messages, we need to process the first pay of the new financial year, and I need to update the file before we do that.

  • James McIntosh
    James McIntosh Member Posts: 11 Reckoner Reckoner

    I'm having a similar problem - can upload the STP file, a green "Success" banner appears, but then it doesn't appear in my list of payment runs, and so I can't confirm/submit the upload. This happen both on Hosted using the Internet Explorer window, and downloading the file to desktop and using Chrome.

    This is my first pay run using Hosted, could be that? Could be due to the pay run stradling the financial year? Could by GovConnecvt playing up? Any feedback from others greatly appreciated.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Tania Lindenmayer

    I noted in your opening post that you mentioned this is an EOFY finalisation you're attempting to upload. Can I just confirm;

    Has the STP submission been created as an EOFY finalisation in Hosted itself and

    When you get to the stage to upload it, are you selecting the 'Finalise Year' option?

    image.png


    https://community.reckon.com/discussion/comment/20620585#Comment_20620585

    Hi James,

    Do you have the the Reckon Accounts Hosted product selected in your GovConnect AND are you uploading your STP file to that product? Has your STP file been created as a normal pay event?

    image.png


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • James McIntosh
    James McIntosh Member Posts: 11 Reckoner Reckoner

    Thanks Tav! Just realised that since is my first time and is a new software package, I will have to register that software through the GovConnect process.

  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner

    We are not new. We have been using this for a long time. We were able to upload the last pay file earlier in the week. I can't do it anymore.

  • Lisa Ackerley
    Lisa Ackerley Member Posts: 3 Novice Member Novice Member

    Was anybody able to resolve this problem? I am having the same issue so have been unable to complete EOFY. Thanks

  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner

    Hi, we had to remove any JOBKEEPER-START-FN01 from any pay in the 2020-2021 period. it was a massive lot of work but I was able to do it after that.

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited July 2021

    Interesting experience, Tania. I did not have that problem at all. When I look at the details of my EOY finalisation in Reckon GovConnect, I can see under allowances, in the detail, for an employee, a line which states:

    Allowances $0.00 JOBKEEPER-START-FN10 or whatever FN was applicable to individual employees.

    John L G

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    This is certainly not an issue I've come across either so it sounds more like there was a corruption of some sort going on there Tania 😫

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    No problem here either

  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner

    Hi

    It started fortnight 1, not 10 and that makes sense as that was the prior financial year. It did work and I have been able to lodge the final pay.

  • Quzie
    Quzie Member Posts: 1 Novice Member Novice Member

    HI

    same issue cannot upload EOFY file, it's as though no file there tried putting on desktop, cleared browser any other suggestions

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Have you tried a different browser - just clutching at straws!

  • Karyn_Carracher
    Karyn_Carracher Member Posts: 5 Novice Member Novice Member

    Experiencing a similar problem to above - unable to load EOFY submission. I waited for a considerable period of time the first time and the second and third time and then the fourth attempt I waited two hours assuming that it was a large file but nothing happened. I have uploaded the file again and it is sitting at the confirmation screen with no response:

    image.png

    When I click on Confirm and upload the file, the screen returns as above.

    Any advice?

  • Tania Lindenmayer
    Tania Lindenmayer Member Posts: 37 Reckoner Reckoner

    Have you checked that not pays in the year still had the allowance JOBKEEPER-START-FN01. Once we removed that it worked.

  • Karyn_Carracher
    Karyn_Carracher Member Posts: 5 Novice Member Novice Member

    Thank you Tania - there is no pay that has JOBKEEPER-START-FN01 and now Reckon has timed out.

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