Update to 2021 freezing

Bernessa Roost
Bernessa Roost Member Posts: 25 Reckoner Reckoner
in Accounts Hosted

Hi everyone,

I am on my third attempt at installing the 2021 version and I keep ending up with a not responding message at around the 75% mark. To get to this stage takes 3-4 hrs and then I have to start again.

There has to be a faster way to do the upgrades, or am I doing something wrong?

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Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited July 2021

    I have found that when it tries to do the backup you have to enter a name as all it shows is*.qbb - did you do that so it actually says test.qbb e.g.

  • Bernessa Roost
    Bernessa Roost Member Posts: 25 Reckoner Reckoner

    Hi Kris :-)

    Mine seems to auto fill the company name and date

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Ok that’s good, good luck. Did you turn off verification at this stage? Just to make it faster

  • Bernessa Roost
    Bernessa Roost Member Posts: 25 Reckoner Reckoner

    I am not getting the pop up screen to allow this, When I log into the New version and say yes I want to upgrade it takes me to the backup save screen for B drive where I can change my drive but that is all.

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Yes you are correct, just tested it, mine still does not give me the backup file name though. Good luck, sorry I have nothing to suggest

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