Unable to email pay slips

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radha
radha Member Posts: 5 ✭
in Accounts Hosted

Hi

We just completed our first pay run on Account hosted 2021. Everything worked ok and managed to lodged STP but we are unable to email the pay slips to our staff. Can you please help.


Thank you

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    In the employees window look in address and contact details and select in the send form box, Both. Sounds like you may have Print selected

  • radha
    radha Member Posts: 5 ✭
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    HI Kris


    Thanks for you reply. We have selected both in the send form box in all our employees profile and we have been able to send the pay slips in the older (2020) version and just couldn't in the new (2021) version.

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Nothing else to suggest. I’ve been able to send mine, I use Firefox on the PC but just sent some now from Safari on the iPad

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @radha

    What is happening specifically when you attempt to send your emails? If the Send Forms window blank? ie. not showing any emails to send?

    If so, I'd recommend checking out and performing the steps listed in this guide -

    https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email


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  • radha
    radha Member Posts: 5 ✭
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    HI Rav


    Thank you for your help! Its working now 😄

  • Marilyn Strauss
    Marilyn Strauss Member Posts: 19 ✭
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    You are lucky I am still having issues.

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