Accounts Enterprises 2021 - Unable to email invoices

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Hi, I am unable to email invoices since upgrading Reckon. Error code 14598 23602. Says it's unable to save form as PDF file but if I save it manually as a PDF to the desktop it works fine. It's when I press Email direct from the invoice it won't send. I have no idea how to go about fixing this. Would appreciate your assistance. Thanks, Karen

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  • Judy Hughes
    Judy Hughes Member Posts: 3
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    I am having the same problem as Karen above. Emailing invoices WAS working since the upgrade, but suddenly yesterday it's not working. As far as I'm aware I haven't made any changes. How can I resolve this problem please? Cheers Judy

  • Judy Hughes
    Judy Hughes Member Posts: 3
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    Hi Karen, How do you save the invoice as a PDF please? I can't even work that out. Cheers Judy

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,490 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2021
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    @Judy Hughes When you’re in the invoice screen, click on the File dropdown menu & you will see the option to Save as PDF

    Once you’ve saved it, you then just need to download it to your local PC (by clicking on the floating red circle 🔴 then expanding the arrow down & clicking on the arrow down icon)

    You can then add this attachment as normal to an independent email from your email program.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)