Recently I completed the steps to transfer ownership of the book of one company I manage to another user, also me but a different account. After I completed the steps in the first company (the book being transferred to another user) the status became "transfer pending". After this, the book was present on the portal of the new account, however, after I approved the transfer from the new account it disappeared. Going back to the old account, the book is still there and it says transfer pending. I thought I'd try cancelling the transfer and starting again, but when I click cancel transfer, it says that I can't because the subscription is not pending transfer. But it clearly says that it is on the step before. Any ideas what is going on here? Thanks
