Accounts 2021 R2 not working

Tania Richards
Tania Richards Member Posts: 8 Reckoner Reckoner
in Accounts Hosted
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Is anyone else getting this error - I click on the Launch Reckon 2021 R2 new button it says up the top its loading that but it loads 2020 version

Comments

  • Charley
    Charley Member Posts: 551 Reckon Star Reckon Star

    It does work, go into the Control panel first and log off previous session and then try

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi Tania,

    Can you please exit that window and then log off any active sessions in the Hosted control panel. Then logout of the service altogether (use the Logout option).

    Log back in after a couple of minutes and then retry launching Hosted 2021.

    Let me know if you still have trouble after this.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Tania Richards
    Tania Richards Member Posts: 8 Reckoner Reckoner

    Hi Rav - that worked - thanks

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