My employee won't show up when doing new pay run

Richard21

Hi. Have migrated to new app. Basic plan. Doing first STP payrun (for last quarter of 2021). Employee listed under employee tab but not listed when select employee. Can you help? ABN 15162681496

Thanks.

Joseph Li

Payroll App would not include an incomplete employee in pay run. After migration from STP App all employees would become incomplete. Edit employee profile in all tabs, it would only save when employee setup is complete.

swakhlu01 .

Usually it is the employee tax details that might be requiring additional info.

Refer the following Reckon help info and scroll to Tax heading-

https://help.reckon.com/article/uz5x44p19d-reckon-payroll-app-adding-employees

Richard21

https://community.reckon.com/discussion/comment/20623497#Comment_20623497

Yes the employees are listed as incomplete. However, that is so anoying and unhelpful that I have to input all that information when I only want to do a basic STP submission to the ATO. I work for myself with one other casual employee so only need a basic app for ATO STP compliance only. Leave entitlements, etc are irrelevant. I am really disappointed Reckon stopped the STP app.

Joseph Li

There will be more reporting requirements in STP Phase 2. ATO STP compliance is a moving beast. The old STP App would not comply with STP Phase 2.

Richard21

https://community.reckon.com/discussion/comment/20623502#Comment_20623502

Thanks Joseph, that is very helpful. I have now filled out all the employee info and they are now considered complete and show up for pay run. What a relief!

Joseph Li

You are welcome. Happy to help.