Is it normal for app to have a pay run stuck on processing but ATO portal shows as processed

Question

Is it normal for app to have a pay run stuck on processing but ATO portal shows as processed?

I normally get a "Success" response within a few minutes, but this one is now 4 days old.

I logged on to my ATO Business Portal to check STP Reporting and it shows up there as Successful so I am wondering if this is an App issue or ATO?

Dean · Answer

https://community.reckon.com/discussion/comment/20625068#Comment_20625068

Excellent idea. I checked via MyGov and it matches both my App for totals and my own bookkeeping totals. Looks like just an updating glitch in the app.

swakhlu01 . · Answer

Perhaps something the Reckon Community support team may have to help resolve. In the meantime one confirmation could be wether the employee's income statement at ATO MyGov is showing correct amounts for the Year.

Dean · Answer

the web browser just tells me:

"Something went wrong

We can't complete your request. Reload the page or log out if the issue persists."

As for the app. STP is what is stuck on Processing. The other is telling me the Payrun is Paid, but that is marked Paid, in the app.