My BAS configuration was complete , when I went to print it , the report disappeared !! Now I can't

Rebecca_9653871
Rebecca_9653871 Member Posts: 12 Reckoner Reckoner

None of the reports are showing..... and when I try to print the entire program freezes and Have to log in again .... Please help

Answers

  • Bruce
    Bruce Member Posts: 446 Professional Partner Professional Partner

    if you are talking about the Simplified BAS/IAS report vanishing, you should be able to bring it to the front of the screen by selecting "alt"+"page down"

    can't offer any suggestion in relation to your printing issues

  • P Piercey
    P Piercey Member Posts: 12 Reckoner Reckoner

    This is happening for me know. Im using a Mac so have tried fn down but this doesn't work. Any suggestions please?

  • Reeta
    Reeta Reckon Staff Posts: 186 Reckon Staff

    Hi Bruce and P Piercey,

    I understand the frustration this may cause, and I sincerely apologize for it.

    Please find the attached document, which I believe will assist in resolving the BAS screen vanishing issue you mentioned.

    https://help.reckon.com/article/3z7e577y9c-kba-5170-bas-form-disappears-in-the-new-reckon-accounts-hosted

    I hope this helps, but please don't hesitate to reach out if you need any further assistance or clarification.

    Kind Regards,

    Reeta