Reckon Desktop Aborting

Sylvie
Sylvie Member Posts: 2 Novice Member Novice Member
edited October 2021 in Reckon Accounts (Desktop)

Recently I have been receiving the follow error message - I have Reckon Desktop Premier 2018

Problem. The connection to the company file has been lost. Quickbooks must close immediately. Any unsaved data will need to be re-entered. Solution> The problem may be caused by the way Quick books is set up on your network, For the most reliable setup, you should install Quick books on the computer where the company file is located and perform a quick one time set-up. etc


I though the problem was with my laptop so I contacted Reckon, downloaded the latest software on my new laptop and opened the the file from the last backup.

The problem persists, I cannot save my work and I cannot run a rebuild.

Are you able to assist please.

Best Answer

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    Answer ✓

    Yeppirs. Call me this morning. We will get this sorted. 0407744914


    Zappy

Answers

  • Sylvie
    Sylvie Member Posts: 2 Novice Member Novice Member

    Thank you, Zappy, for your assistance and for sorting out my issue with Reckon. Excellent service - thank you 😀

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Delighted to be of assistance Sylvie. I do like a challenge.

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