Installing Reckon QB 2018 onto windows 7

Hi there

has anyone put the 2018 onto windows 7 ? I keep getting a message saying the install was interrupted, i had turned off the virus program but I hadn't uninstalled the 2017 version because I thought the new version would overwrite it . Can anyone help?

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,395 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Linda

    The 2018 version is now unable to be activated (eg once opened 5 times, it will revert to read-only without activation) as it’s non-compliant so you may be unable to use it 😬

    (You could try calling Reckon support but unfortunately, this is a legal requirement for software providers to only be permitted to support STP-compliant products so is largely out of Reckon’s hands)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Linda_10862332
    Linda_10862332 Member Posts: 2

    Thanks Shaz

    It was the Reckon help desk who sent me the file to download but it won't install so I haven't been able to open it at all I have tried twice .

    They seem to have washed their hands of the issue now despite me having paid for a licence so I guess that's why.

    I people seem to be having problems getting Reckon to install even if they have windows 10 on their computer so I am not sure what will install and work on windows 7

    Regards

    Linda

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,221 Personal Range Expert Personal Range Expert

    It may be time to accept what is needed to be able to read your old data, when you are ready to upgrade please don't hesitate to call me as i can help get you the best rate. Gerry 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com