License Renewal

langge
langge Member Posts: 11 ✭
in Personal Plus and Home & Business

Hello,

I have just paid for my license renewal online, however when I re-open Reckon it does not automatically recognise the update has been applied.

The email receipt from Reckon does not have a new product key to apply either for a manual update. I have tried the radio button to automatically apply via the internet and manually, but neither option seems to work.

Grateful for advice on how to apply the license renewal.

Cheers,

Geoff

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,152 Personal Range Expert Personal Range Expert

    Please give me a call and we will fix it for you.

    Gerry 0418907140 

    [email protected]

  • Joydeep Singh
    Joydeep Singh Reckon Staff Posts: 15 Reckon Staff

    HI Geoff,

    Please email your product key which you can view on the activation screen to [email protected] and we will provide you with a new licence key for that product key to activate your software.

    Regards,

    Joydeep Singh

    Technical support

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