Reckon Accounts Personal 2013

Hi, Hope you can help.

I am unable to run my install disk on my new Dell Laptop using Windows 11. See attached error message


Dell could not assist saying its probably a compatibility issue.

I'm hoping to download the installation file and see if I can execute it that way.

My customer id is 480841.

Any assistance would be appreciated as I really like this program and do not want to upgrage

cheers

John

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,344 Personal Range Elite Expert Personal Range Expert

    Call me and i will fix it for you, also can you text me your pin

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • YouReckon
    YouReckon Member Posts: 4 Novice Member Novice Member

    Hi Gerry and John,

    Were you able to resolve this issue?

    I'm having the same problem.

    Greg

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,344 Personal Range Elite Expert Personal Range Expert

    send me your customer ID and pin to 0418907140 and i will be in touch

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • YouReckon
    YouReckon Member Posts: 4 Novice Member Novice Member

    Hi Gerry,

    I'm appreciative of any assistance with this issue.

    Which PIN are you referring to and why do you need it?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,344 Personal Range Elite Expert Personal Range Expert

    Your Reckon customer number and pin. So I can get your details and see what's actually up on the reckon site.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • YouReckon
    YouReckon Member Posts: 4 Novice Member Novice Member

    Hi Gerry,

    Nothing is on the Reckon site.

    I want to install Reckon Accounts Personal 2013 on a Windows 11 machine and I get the same error message as John posted at the beginning of this thread.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,344 Personal Range Elite Expert Personal Range Expert

    Sorry but without your details there is nothing i can do with Reckon tomorrow

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • YouReckon
    YouReckon Member Posts: 4 Novice Member Novice Member

    Could you please explain what you would do with Reckon?

    I'm not trying to be difficult I'm just not following because I don't have a Reckon account, just a CD for the 2013 software.