2022 Home & Business 2022 won't download

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640142
640142 Member Posts: 2 ✭
in Personal Plus and Home & Business

I cannot even get this 2022 Home & Business to download, I'm in my 5th hour, done my 3rd phone call & just can't find anyone to help.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
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    Hi @640142

    What is happening specifically when you attempt to download the software? Are you encountering an error message? If so, what is it? If you can post a screenshot that would be great.

    Where are you initiating the download from? ie. logging into the Reckon Members site OR the Software & Downloads page?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • 640142
    640142 Member Posts: 2 ✭
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    Hi Rav through the Reckon Members site after clicking on the link that was attached to the renewal page for my annual subscription. From memory it was a Code 5 error & a script running error. I had everything shut down & rebooted but it was to no avail.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
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    Which browser are you using when trying to initiate the download? Can you please try a different browser and let me know if you encounter the same problem.

    I just ran a couple of tests on downloading the 2022 edition via Google Chrome and both attempts downloaded the 580MB install successfully so just want to check if its a browser related problem or something else.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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