STP lodgement error message - period start and end issue
Hello Reckon Team,
I tried submitting the STP file for our last payroll but it just did not work. I re-created the file from Reckon then re-uploaded, also failed to lodge successfully. We use Reckon Accounts Enterprises 2021.
The error message reads: 'Period Start Date cannot be after Period End date'. There are 13 lines with this error but the message did not indicate which employee/ line the errors are for.
How do we know which one to even look at to potentially fix? Is there a report that we can show the period start and end for a specific payroll date? Trying to avoid checking each line manually either in STP portal or Reckon itself. Any idea how to do or fix this issue?
Thanks and regards,
- 17.3K All Categories
- 5.9K Accounts Hosted
- 5.5K Reckon Accounts (Desktop)
- 10 PaySauce for Reckon Accounts NZ
- 2.9K Reckon One
- 807 Reckon Payroll App
- 9 Payroll App - Help Videos
- 12 Reckon Mate App
- 92 Reckon API
- 743 Payroll Premier
- 286 Point of Sale (Desktop)
- 1.7K Personal Plus and Home & Business
- 44 About Reckon Community