STP file does not appear in Gov Connect

Rebecca_9653871
Rebecca_9653871 Member Posts: 12 Reckoner Reckoner
in Accounts Hosted

HELLO , Im trying to upload my STP file into Gov Connect , it says it is successful however does not appear in the list below so I can submit it to ATO. Please Help.

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Do you have more than one Product tile visible? eg:

    image.png

    (Annoyingly!) it automatically defaults to the FIRST tile shown so if you have more than one, click on the correct product tile to see the uploaded submissions under that product.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rebecca_9653871
    Rebecca_9653871 Member Posts: 12 Reckoner Reckoner

    Hi Shaz


    No , I only have the one tile

    Screen Shot 2022-01-18 at 11.58.56 am.png


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi Rebecca,

    The other thing I'd recommend checking is whether or not your GST branch number matches between the Company Information section in your company file within Reckon Accounts Hosted and GovConnect. Example below.


    They'll need to match in order for GovConnect to accurately read the data in the STP .json file.

    image.png
    image.png


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @RobynX Are you selecting the "New ..." option when you're uploading ? :


    image (1).png

    What are the other causes of this specific issue @Rav ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rebecca_9653871
    Rebecca_9653871 Member Posts: 12 Reckoner Reckoner

    Hooray !!

    That was it , many thanks 🙏

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