-Error: - 6123, 0

Engsoon

Hi,

I've just installed reckon but when I select my company file to begin, I keep getting this error. I've made the firewall adjustments but still getting this error. Errror details below:

-Error: - 6123, 0

Reckon is trying to access the company file but cannot contact the database server

Does anyone know how to resolve this?

Thanks

Rav

Hi @Engsoon

Have you had a look at this help guide as yet? If not, I'd highly recommend checking it out as it contains info on the causes of that error message along with various steps you can perform to solve it -

https://help.reckon.com/article/exxqxn7m8h-kba-280-6123-0-connection-to-the-accounts-business-company-file-has-been-lost

Engsoon

Hi Rav,

Thanks for your help. I managed to sort it out by restarting the PC as well but this was also helpful.