Error message trying to send statements

Using reckon accounts plus 2017

Trying to send out statements and this comes up. My email and internet are working fine??

Error message “ The email service you selected to use currently cannot be reached. Please ensure you are connected to the internet before trying again”

Comments

54668

Same, using reckon accounts premier 2021. I believe something needs updated with the browser?? I need to send statements today

Rav

Hi @Hglass

There's some info on that particular error message along with the causes and solution in the help guide linked below -

https://help.reckon.com/article/c19brko9dx-kba-5616-webmail-failing-to-send-email-from-reckon-accounts-business

54668

Hi Rav - we have upgraded our microsoft windows to 11 but still can't email from Quickbooks. We use a hotmail account to email. Any ideas?

Rav

Hi @54668

Did you take a look through the info in the article I linked above and follow the steps outlined in it?

54668

Hi - yes, our computer support has been able to fix it thanks.

SFSNZ

For any users having this issue and use xtra.co.nz email, this may help.

I was assisting a client who had this message display all of a sudden when things had been running fine previously. It was possibly tied to a change over from ADSL/VDSL to Fibre, and the only affected application was Reckon Premier 2022; normal email apps (win 10 'Mail") and webmail worked fine.

Reckon support insisted it was an ISP issue as per their post here: Webmail failing to send email from Reckon Accounts Business. - Reckon Help and Support Centre

However, after further research I found that the Xtra mail server's SMTP now supports port 587 (which appears to be undocumented on Spark/Xtra email set-up pages), so simply navigating to Edit - Preferences - Send Forms and changing the port from 25 to 587 fixed the issue.

Note that this may not fix your issue, but it did for my client and was something I could remedy through remote connection to their system versus a 50km trip.