Can't set up GovConnect STP due to the ABN having already registered using another Reckon account
I already had a subscription to Reckon Accounts Hosted when I registered for a Reckon account on https://portal.reckon.com. I didn't realise that I already had a Reckon account as part of my subscription to Reckon Accounts Hosted. I now realise that the already existing Reckon account uses my
Username to log in. I had thought that if I used my email address when creating a Reckon account, then Reckon would recognise that I'm an existing user—but, that's not the case!
Anyway, I started to use my newly created Reckon account to set up GovConnect STP to report my payroll information using the Reckon Payroll App, which I have been trialling. However, from now on, I want to use Reckon Accounts Hosted to report my payroll information for STP compliance. Unfortunately, whenever I try to set up GovConnect STP using the Reckon account that came with my subscription to Reckon Accounts Hosted, I get the following error message and can proceed no further:
Sorry, that ABN has already been registered. If you have one, please try a different GST branch.
Please help me so that I can set up GovConnect STP using the Reckon account that came with my subscription to Reckon Accounts Hosted. I would like to keep everything centralised with this Reckon account.
Thank you for your help.
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