Unable to lodge STP through Reckon Gov Connect

AustWT

Hi I just tried to lodge my STP and I get an error message that "Either the ATO is down or Reckon SBR is unavailable."

I noted there was a problem on ATO side on Feb 10 and it has been resolved. May I know if there is a problem again?

HD

Kris_Williams

I would just try again on Monday, they may be working on it

AustWT

Thanks. It is my first error batch and I have tried 3 times all came back with error. Do I just try again from Monday until it is successful?

Kris_Williams

try on Monday, I wouldn’t keep trying though, just wait till Monday and get back on here if you still have a problem

Rav

Hi @AustWT

That error message means there was an issue with the ATO's SBR2 service at the time of your submission. As Kris has mentioned, send it through again on Monday and it should be right.

AustWT

I have just lodged again and it has a pending status instead of error. I think should be okay now.

Thanks for your help.

Kris_Williams

That’s usually the case, glad you got it sorted.