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RAH Dropping Out

JO-ANNE_7327707

Morning having issues with Accounts Hosted dropping out randomly. Happens at any time. While I am using, while it is not in use.

Comments

Rav

Hi Jo-Anne,

I'd highly recommend that you get in touch with our technical support team as soon as possible when you notice this occurring.

What is your internet connection like? Are you connected via ethernet or Wi-Fi?
Which browser are you using? Does the same behaviour occur if you test Hosted on a different browser?
What is the condition of your company file and do you perform regular/routine maintenance on the file?

While I'll link a couple of guides below which outline best practices to ensure you're getting the best performance out of your file itself I'd highly recommend that you speak to one of our technicians so they can investigate closer with you at a one-on-one level.

https://help.reckon.com/article/raxkcjai2w-kba-3793-how-to-improve-the-performance-of-your-qbi-company-file

https://help.reckon.com/article/87mkjxf1fa-how-to-reset-a-tlg-file

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