Reckon Accounts Hosted & Paysource

Lucy_Cross
Lucy_Cross Member Posts: 9 Novice Member Novice Member
edited September 2023 in Reckon Accounts (Desktop)

Hi there


We are only a staff of 3 so have opted for the simple plan of paysource only given Reckon is closing the accounts hosted payroll function shortly

In saying that I need my monthly data to integrate from Paysource to reckon. My understanding is that as we are on the simple plan this cannot be done, but how can I show this information correctly in reckon even if i do it manually? We ran our first pay on 17 March.

Many thanks

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Lucy_Cross

    I've just checked in with the PaySauce team in relation to this.

    Just a quick question first, did you run that first pay on March 17 in PaySauce itself?

    The PaySauce team let me know that users who are on the Simple plan can export the costing file from the Costing tab in the finalise screen of 'Run a Pay' within PaySauce. This will create an export file which you can import into your Reckon Accounts Hosted.

    Merry Christmas & Happy New Year everyone! šŸŽ…šŸŽ†

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lucy_Cross
    Lucy_Cross Member Posts: 9 Novice Member Novice Member

    Hi Rav. Yes we ran our first payroll in paysource on 17 March. The issue i have is there doesnt seem to be any information in the costing file tab.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Lucy

    It looks like one our technicians is working with PaySauce in relation to your case and will be in touch with you directly to help šŸ™‚

    Merry Christmas & Happy New Year everyone! šŸŽ…šŸŽ†

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lucy_Cross
    Lucy_Cross Member Posts: 9 Novice Member Novice Member

    Thanks Rav, we are slowly getting there and we have the paysauce information but i still need assistance importing that information to reckon correctly. Any tips, (or even better a callback!) would be gratefully received

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Lucy,

    I've just pinged our support group looking after our PaySauce transition and have asked them to give you a buzz ASAP šŸ™‚.

    Merry Christmas & Happy New Year everyone! šŸŽ…šŸŽ†

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Andrew_8635213
    Andrew_8635213 Member Posts: 42 Reckoner Reckoner

    I can't seem to find an answer on how to get my payroll figures from Paysauce into Reckon Accounts Desktop either. I have watched the webinar video which showing exporting an iif file from the Costings tab, but this Costings tab doesn't seem to exist in Paysauce anymore?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Andrew_8635213

    I'd recommend giving PaySauce a buzz on 0800 746 700 or shoot them a support ticket by clicking HERE and they should be able to get this straightened out ASAP.

    Merry Christmas & Happy New Year everyone! šŸŽ…šŸŽ†

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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