I have Reckon Accounts Accounting Small Business 2021

JAL

My accountant has sent me Year end journal movements but when I attempt to enter list by General Journal Entry it won't allow me to enter the Accounts Receivable or Accounts Payable. Prompt states transaction split line to accounts receivable/payable must include customer/supplier in that split line. When I get the end it all entries it won't save. Can you please assist how I get around this.

Acctd4

Entering a stand-alone, generic GJ to A/R or A/P without linking to the applicable payee (Customer/Supplier) won't clear /correct these balances. This is because if you have outstanding invoices/bills or credits/payments - including those amounts created by GJs - these must be "allocated" accordingly in order for your transactions to balance correctly.

(Unfortunately, accountant's often don't understand bookkeeping &/or Reckon Accounts very well 😫🙄)

Review your A/R & A/P Detail reports & identify which payees/transactions the GJ amount(s) relate to. NB Generally, there should be no payments or credits showing in these reports - If there is, you need to open each one & allocate it accordingly to clear it.

You should then find that some of the A/P or A/R amounts are either no longer required or can be for a lesser amount. For each Payee, you will then need to create a separate GJ so that you can allocate the applicable Cust:Job name & apply it

JAL

Hi Shaz, thank you so much for your explanation. I obviously also do not understand Reckon as am not a bookkeeper or accountant and self learnt this software. My accountant has advised me after advising them I can not do journals for AP and AR to try by using sub accounts for Payable and Receivable and put journals to them, attempted this but did not work either. The last option he advised was to to write off the Debtors and Creditors. I am more confused and very frustrated after reading other examples on how to address this issue in the Reckon community and was wondering if there is anyone in this forum who has a step-by-step procedure on how to do. I have no one else to ask for assistance as my accountant wants to charge extra for them to complete this task. Thanks

Acctd4

@JAL As previously advised, you need to determine WHAT these journal amounts are being required for - Are the transactions incorrect/errors, bad debts etc ???? - & then treat them accordingly UNDER the applicable Customer/Supplier!

Once you have clarified this & have the necessary details, feel free to email me direct for further instructions.

JAL

Thank you so much Shaz for your offer to assist. I will email you soon.