Jacky

JackyK
JackyK Member Posts: 4

I'm new to hosted, finding it very slow and the radar button for save and new doesn't often work have to use save and close and then go back in when I'm entering sales or invoices, which is quite annoying? Logging in through microsoft edge with Windows 10 on a new computer, should I be using something else?

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 2022

    Hi JackyK

    I’d recommend trying another browser & see if that resolves it ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • JackyK
    JackyK Member Posts: 4

    Hi Shaz and Zappy, I checked my internet speed and it was 100mbps, I ended up ringing tech support and it appears that if your red toolbox icon is near radar buttons it affects the function. moved it away from the save and new and that worked but the radar button near where i put it didnt?? anyway thanks for your input I'll check where the toolbox is in future before inputting data.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Interesting @JackyK - Have not heard of that before! 🧐

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager

    Hi @JackyK

    At the risk of sounding stupid, when you say 'radar buttons' do you mean the various Save/Clear options at the bottom of the invoice screen? (screenshot example below)


    Out of curiousity how close was the Floating Toolbar sitting near these buttons?


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  • JackyK
    JackyK Member Posts: 4

    Haha yes! Sorry didn’t know what you called them (radio button?) yes the floating toolbox was about where you’ve shown it in your example. Once I spoke to the technician I moved it and that buttons worked again (problem was only with save and new). But I put the toolbar up to the left hand top and then that interfered with another thing there. I just moved it right down to bottom left and the rest of my data entry was ok