Payroll total are incorrect with ATO

DebA

Hi

We originally had two companies in one Reckon Hosted File, but we've split them from 1/1/22.

However, we've noticed that the payroll totals for period 1/7/21 - 31/3/22 on ATO website are only showing the payments from 1/1/22. The payroll totals from July - Dec 2021 are not included. We've lodged our STP as usual with ATO this year.

Is there a way to link the totals in our old file & new file with the ATO?

Is there something we can change in Reckon to fix this problem?

thanks

Debbie

Acctd4

Hi Debbie

When you submit an STP file, it updates YTD balance amounts, rather than reporting that specific pay's figures. The beauty of this is that any changes/corrections you make are automatically included in subsequent submissions.

Each company file has its own unique name & reference number(s) (eg ABN/Branch # etc) that are specific to each entity. This should be reflected the same within Reckon GovConnect for STP reporting.

When you split out the file into 2 separate files, you presumably set up a new STP entity tile on your Reckon GovConnect dashboard for the newly-created 2nd one ? It sounds like you have lodged initially under the one entity for Jul-Dec 21 then solely under the 2nd entity from 01/01/22.

Do you have 2 tiles - one for each file, like this ?:

If you click on the Open button on each tile, you should find the Jul-Dec 21 submissions under your original one & the most current (from 01/01/22) under the 2nd. They are unable to be combined if they are from separate entities (employers).

DebA

Hi Shaz

Thanks for your comments. The entities in old file & new files are the same, but just split... same ABN, same name. It's not a different company. They were only split so less complicated & less confusing.

The problem might be the actual company file name. When we set up the new file, I called it Company name New to differentiate if from the old file. It sound like we might have to change the new file name so it's exactly the same as the old file name as far as STP goes.

We'll have a look in STP as suggested & see what we can find.

Thanks again.

Debbie

DebA

Hi Shaz

How do we look at the Reckon STP files you mention above without actually processing a STP ?

Yesterday, when I rang Reckon Technical Help, the guy said to bring up Reckon Portal Login and sign in. But I don't know what login to use. We have a few:

1. login to our Reckon file that we use every day. This login didn't work when I tried it in the Reckon Portal login. said usernme or password were incorrect.
2. Reckon hosted community support - another login
3. Reckon STP login details for ATO.

Do we have to create another login to sign into the Reckon Portal?

thanks

Debbie

Rav

Hi Debbie,

When you submit your STP files that are created in Hosted it'll take you to the Portal (https://portal.reckon.com/) at a certain point in the process. You'll have a login for this which is likely an email address and password. Based on the 3 options you've outlined in your post above, its likely the 3rd one.

Give that a go but if you have trouble, let us know.

DebA

Hi Rav

Thanks for that. You're right the STP one worked.

I'll get back to you if we have any problems.

Thanks

Debbie

Acctd4

Hi Debbie

I'm fairly sure GovConnect will not allow 2 entities with the same details so I don't think you'll be able to make both tiles the same name 😕

As long as you submit the "Finalise Year" from each file at EOFY, the full FY's totals should report for all employees' STP (eg Jul-Dec 21 totals from the 1st entity & Jan-Jun 22 totals from the 2nd/current one) 😊

DebA

Hi Shaz & Rav

Thanks for your advice. We checked the Reckon portal that you mentioned earlier. There is only one file, not two.

When we started our new file, our auditor didn't want us to enter Opening balances for any income & expenses accounts, only the Balance Sheet accounts. So we thought perhaps this might explain the problem, but not sure how to fix it with the ATO.

Thanks for any advice....

Debbie

Acctd4

Hi Debbie

Your accounts (asset/liability + income/expense accounts) don’t have anything to do with STP as STP is linked to Payroll Items.

So are you saying you only have 1 tile in the Reckon GovConnect portal & that it only shows submissions from January 2022 ? As STP updates YTD each time, this shouldn’t matter as long as the most recent submission is current.

In your Reckon GovConnect portal, click on the Detail link for your latest submission. This will show the YTD figures for each employee.

Compare these totals with a Payroll Summary report for This Payroll Year to date in RAH & display columns by Employee.

DebA

Hi Shaz

Yes, it's exactly what you said...

We only have 1 tile in the Reckon GovConnect portal & that it only shows submissions from January 2022 ? As STP updates YTD each time, this shouldn’t matter as long as the most recent submission is current.

We'll login into the Reckon GovConnect portal again & click on Detail as suggested.

We'll let you know we find.

Thanks for your help!

Debbie

DebA

Hi Shaz

We've logged into the Reckon Portal & looked at two pay runs:

. last payroll in December 2021 - has Gross pay figures from July - Dec 2021 (looks right)

. last payroll in March 2022 - gross pay figures from Jan - March 2022 (doesn't include the totals from July - Dec 2021)

So we're not sure if there's something we need to change in Reckon to fix this.

Thanks for any help or advice.

Debbie

Acctd4

Hi Debbie

I’m a bit confused … If it’s always been under just the one tile (you said you’ve only ever had the one ?) the current totals should be for the full FY.

I’m not sure how you could have pay runs - all under the one tile - that show different, separate periods, as STP submissions simply “update” the YTD running balances each time 🤔

Without seeing it, it’s difficult to determine what’s actually happened there but if you’d like to contact me directly, I’m happy to look into it 😁

DebA

Hi Shaz

Thanks for your reply & offer of help.

As you say, it's a bit odd.

We'll have a think about what to do next & contact you if we need to.

Thanks so much for your help & advice.

Debbie