Invoice Net "Amount" does not show on screen...

Sheryl_10313093
Sheryl_10313093 Member Posts: 57 Reckoner Reckoner
in Accounts Hosted
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Can anyone advise why the Tick is grey for showing on screen next to Amount? How can I resolve this to show the amount on Invoices? Currently I use the Print Preview option as a work around.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,946 Reckon Hall of Famer Reckon Hall of Famer
    edited April 2022

    I would say because it’s not an option that can be changed. What exactly is the problem? Isn’t the subtotal the net amount?

  • Sheryl_10313093
    Sheryl_10313093 Member Posts: 57 Reckoner Reckoner

    Hi Kris

    Our Manager would like to see the Net Amount when creating invoices.

  • Kris_Williams
    Kris_Williams Member Posts: 3,946 Reckon Hall of Famer Reckon Hall of Famer

    I added to my post - isn’t that the sub total

  • Kris_Williams
    Kris_Williams Member Posts: 3,946 Reckon Hall of Famer Reckon Hall of Famer

    Can you post a screenshot of one of your invoices

  • Kris_Williams
    Kris_Williams Member Posts: 3,946 Reckon Hall of Famer Reckon Hall of Famer

    I believe that greyed out tick is because that field has to show on the screen and can’t be turned off, and it does show on the invoice. It’s the amount column on the far right

  • Sheryl_10313093
    Sheryl_10313093 Member Posts: 57 Reckoner Reckoner
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    What our manager would like to see is the Net Amount on the bottom before the total tax amount. The tick being in the on screen column would indicate it is visible on screen. But being in grey, it doesn't show.

  • Kris_Williams
    Kris_Williams Member Posts: 3,946 Reckon Hall of Famer Reckon Hall of Famer

    The greyed out tick against the amount is showing, it is the far right hand column. I’ll have a look at the subtotal field as I believe that is what you are referring to. It’s just in customisation somewhere

  • Kris_Williams
    Kris_Williams Member Posts: 3,946 Reckon Hall of Famer Reckon Hall of Famer
    edited April 2022

    It’s in the customise window - additional customisation- under footer, the field is subtotal but I don’t think it can be made to appear in the screen, only on the actual invoice. There is an unticked box there to show on the screen but not able to be turned on.

    Any suggestions @Rav

  • Sheryl_10313093
    Sheryl_10313093 Member Posts: 57 Reckoner Reckoner

    Thank you, Kris

    I appreciate your assistance in helping to resolve this.

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