register

After entering invoice, then receiving payment, then recording, then recording deposit, then reconciling bank (manually at this stage) then looking in register no payee appears.

Is the above steps correct ? and what happens to payee ?

Answers

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,170 Personal Range Expert Personal Range Expert

    You have to receive payment to a particular invoice and makeing sure its going to the correct bank account.

    call me if you want a hand.

    Gerry

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: [email protected]

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,315 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Unfortunately, this is a long-standing glitch when using Make Deposits. Afterwards, go to the Bank Account register & select/add back in the name from your Customer list in the Payee dropdown field & re-save at the prompt - It will then display under the Customer’s transactions.

    Did the Customer pay via EFT? If so, in the Deposit To field (on the Receive Payment window) select your bank account instead here. This eliminates the need for the separate “Deposit” step (which is more related to Cash/Chq payments received on one date but banked later) ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • davidsmith
    davidsmith Member Posts: 7

    Thanks Shaz.

    I have spoken to Gerry and yes the information in your para 1 does work. There is some concern about the transaction as it shows the deposit (on the line under payee) as coming from "undeposited funds", more importantly though is the fact that my receive payment window doesn't show select bank account option. This is being investigated tomorrow.

    Regards David

  • Kris_Williams
    Kris_Williams Member Posts: 3,243 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 2022

    Go to preferences for Sales & Customers and untick Use Undeposited funds as a default …..

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,315 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi David

    The line under the payee in your register is just showing the source of that particular transaction (eg Undeposited Funds is the account it was originally posted to)

    If your Receive Payments window doesn't have the option to deposit to your bank account, it sounds like you just have the Preference set to default to Undeposited Funds.

    To check/change this, click on Edit (along the program's top toolbar) then on Preferences in the dropdown menu.

    Click on the Sales & Customers section in the Preferences list & on the Company Preferences tab, have a look at the options under Receive Payments:

    It's sounds like you have this ticked - If you untick it (then click on OK to update/save the change) & open Receive Payments again, you should now see a dropdown option under Deposit To listing all your active Bank & Asset accounts 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • davidsmith
    davidsmith Member Posts: 7

    Thanks Shaz, Kris and Gerry,

    Problem solved, champion

    Regards David