register

davidsmith

After entering invoice, then receiving payment, then recording, then recording deposit, then reconciling bank (manually at this stage) then looking in register no payee appears.

Is the above steps correct ? and what happens to payee ?

GerryWinter

You have to receive payment to a particular invoice and makeing sure its going to the correct bank account.

call me if you want a hand.

Acctd4

Unfortunately, this is a long-standing glitch when using Make Deposits. Afterwards, go to the Bank Account register & select/add back in the name from your Customer list in the Payee dropdown field & re-save at the prompt - It will then display under the Customer’s transactions.

Did the Customer pay via EFT? If so, in the Deposit To field (on the Receive Payment window) select your bank account instead here. This eliminates the need for the separate “Deposit” step (which is more related to Cash/Chq payments received on one date but banked later) ☺️

davidsmith

Thanks Shaz.

I have spoken to Gerry and yes the information in your para 1 does work. There is some concern about the transaction as it shows the deposit (on the line under payee) as coming from "undeposited funds", more importantly though is the fact that my receive payment window doesn't show select bank account option. This is being investigated tomorrow.

Regards David

Kris_Williams

Go to preferences for Sales & Customers and untick Use Undeposited funds as a default …..

Acctd4

Hi David

The line under the payee in your register is just showing the source of that particular transaction (eg Undeposited Funds is the account it was originally posted to)

If your Receive Payments window doesn't have the option to deposit to your bank account, it sounds like you just have the Preference set to default to Undeposited Funds.

To check/change this, click on Edit (along the program's top toolbar) then on Preferences in the dropdown menu.

Click on the Sales & Customers section in the Preferences list & on the Company Preferences tab, have a look at the options under Receive Payments:

It's sounds like you have this ticked - If you untick it (then click on OK to update/save the change) & open Receive Payments again, you should now see a dropdown option under Deposit To listing all your active Bank & Asset accounts 😊

davidsmith

Thanks Shaz, Kris and Gerry,

Problem solved, champion

Regards David