payments missing

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i have entered payments into my register and then gone into a reconciliation and when i hane returned to the register there are no payments there but the balance has changed

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,405 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 2022
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    It sounds like your payment dates may have been entered incorrectly so they're not showing in the expected date range.

    Do a search for them under Find (under the Edit dropdown menu along top toolbar) by selecting Payment for the Transaction Type filter & using any other known filters eg Amount, Name (eg Customer)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,224 Personal Range Expert Personal Range Expert
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    Someone should log into your machine and see what going on.

    Call me on 0418907140 and i will help you if you wish.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com