payments missing

Sandy Ralph
Member Posts: 6 ✭
i have entered payments into my register and then gone into a reconciliation and when i hane returned to the register there are no payments there but the balance has changed
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Comments
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It sounds like your payment dates may have been entered incorrectly so they're not showing in the expected date range.
Do a search for them under Find (under the Edit dropdown menu along top toolbar) by selecting Payment for the Transaction Type filter & using any other known filters eg Amount, Name (eg Customer)
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Someone should log into your machine and see what going on.
Call me on 0418907140 and i will help you if you wish.
Gerry 0418907140
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