payments missing


i have entered payments into my register and then gone into a reconciliation and when i hane returned to the register there are no payments there but the balance has changed


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,405 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 2022

    It sounds like your payment dates may have been entered incorrectly so they're not showing in the expected date range.

    Do a search for them under Find (under the Edit dropdown menu along top toolbar) by selecting Payment for the Transaction Type filter & using any other known filters eg Amount, Name (eg Customer)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,224 Personal Range Expert Personal Range Expert

    Someone should log into your machine and see what going on.

    Call me on 0418907140 and i will help you if you wish.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"