Problem in either VendorInfo or AusKey Credentials

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System
System Member Posts: 244 Moderator Moderator
edited May 2022 in Reckon One
This discussion was created from comments split from: **RESOLVED** STP Error Message - "Problem in either VendorInfo or AusKey Credentials".

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  • LionandShield
    LionandShield Member Posts: 2
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    Hi Rav,

    I'm new to using the Reckon system, and I received the error message in the thread above. But, I'm not sure how to go about re-submitting the STP? Could you please walk me through this or point me to a thread that explains? Thanks very much!

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,720 Community Manager Community Manager
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    HI @LionandShield

    Can I just confirm which Reckon software you are using? Is it Reckon Accounts Hosted or a different Reckon software?

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  • LionandShield
    LionandShield Member Posts: 2
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    Hi Rav,

    I believe the software is Reckon One?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,720 Community Manager Community Manager
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    If you're using Reckon One and need to re-submit an existing pay run that you've already submitted then follow the steps below -

    • Go into the Single Touch Payroll menu within Reckon One itself.
    • Select and click the appropriate pay run that you want to resubmit which likely shows a 'SENT' status at the moment.
    • Click the 'Set to Draft' button
    • This will then allow you to send this submission to GovConnect again by clicking the 'Send to GovConnect STP' button
    • Complete your STP submission in GovConnect as usual


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.